Privacy Policy

Effective Date: 1 September 2026

At Tasty’s, operated by Prudhoe Tasty House Ltd., we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, use our online ordering service, create an account or contact us.

1. Who We Are

Prudhoe Tasty House Ltd, trading as Tasty’s, provides pizzas, kebabs, burgers, fried chicken and other food for collection and delivery.

Business address:
42 Front Street, Prudhoe, NE42 5DB

Telephone: 01661 835750
Email: tastys4pizza@gmail.com
Alternative business email: prudhoe.tastyhouse@gmail.com

Our website may be operated using third-party website, hosting and online ordering services.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We Collect

When you use our website, create an account, place an order or contact us, we may collect:

• Your name

• Telephone number

• Email address

• Delivery or collection address

• Order details

• Payment information where applicable

• Special instructions or other information you provide to us

• Information relating to complaints, refunds or customer service enquiries

We may also collect limited technical information, such as your IP address, browser type, device information and website usage information, where necessary to operate, secure and improve our website and services.

3. Comments and Reviews

If our website allows visitors to leave comments or reviews, we may collect the information entered into the relevant form, together with the visitor’s IP address and browser user-agent information to help detect spam and prevent misuse.

If a third-party service is used to assist with spam detection, that service may process relevant information in accordance with its own privacy policy.

We do not require customers to leave comments or reviews in order to place an order.

4. Media and Images

If you upload images to our website, you should avoid uploading images containing embedded location information, such as GPS data contained in image metadata (EXIF).

Images published on a publicly accessible part of the website may potentially be viewed, copied or downloaded by others.

5. How We Use Your Information

We may use your personal information to:

• Process and prepare your order

• Arrange and complete food deliveries

• Process collection orders

• Contact you regarding your order

• Respond to enquiries and customer service requests

• Deal with complaints, refunds and other issues

• Maintain and administer customer accounts

• Improve our products, website and services

• Help prevent fraud and protect our business

• Meet our legal, accounting and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so under applicable UK data protection law.

6. Payment Information

If you pay online, your payment will be processed through the relevant payment provider.

Where payment is processed directly by a third-party payment provider, we do not knowingly store your full debit or credit card details on our own systems.

Payment providers may process your information in accordance with their own terms and privacy policies.

7. Cookies

Our website may use cookies and similar technologies to:

• Help the website function correctly

• Remember preferences

• Improve your browsing experience

• Understand how visitors use our website

• Improve website performance and our services

• Maintain login or account functionality where applicable

For example, if you log in to an account, the website may use cookies to remember your login session and certain display preferences.

Some cookies may be temporary and expire when you close your browser, while others may remain for a specified period.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

Where required by law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.

8. Embedded Content from Other Websites

Our website may contain embedded content, such as videos, images, maps, social media content or other material provided by third parties.

Embedded content from another website may behave in the same way as if you had visited that third-party website directly.

Those third parties may collect information about you, use cookies or other tracking technologies, and monitor your interaction with their content in accordance with their own privacy policies.

We encourage you to review the privacy policies of relevant third-party services.

9. Sharing Your Information

We only share personal information where reasonably necessary to provide our services or meet our legal obligations.

This may include sharing relevant information with:

• Delivery drivers or delivery personnel to complete your order

• Payment service providers

• Online ordering and website service providers

• IT, technical or hosting service providers

• Spam detection or security service providers where applicable

• Professional advisers where necessary

• Government, regulatory or law enforcement authorities where required by law

We do not sell or rent your personal information to third parties.

10. Third-Party Services

Our website may use or link to third-party services, including:

• Online ordering systems

• Payment providers

• Website hosting providers

• Maps and location services

• Analytics services

• Social media platforms

• Communication services

• Spam detection and website security services

These third parties may process personal information under their own privacy policies and terms.

We encourage you to review the privacy policies of relevant third-party providers before using their services.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Complete and manage your orders

• Provide customer support

• Deal with complaints or disputes

• Meet legal, accounting and tax requirements

• Prevent fraud and protect our business

If you leave a comment or review on a part of our website that allows comments, the comment and relevant metadata may be retained for as long as reasonably necessary to operate and manage the website.

If you create an account, we may retain the personal information associated with that account while the account remains active or for as long as necessary for legitimate business or legal purposes.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

13. Your Data Protection Rights

Under UK data protection law, you may have rights including the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request deletion of your personal information where legally appropriate

• Object to certain uses of your personal information

• Request restriction of certain processing

• Request a copy of your personal information in a portable format where applicable

These rights are subject to certain legal conditions and exemptions.

To exercise a relevant right, please contact us using the details provided above.

If you have an account on our website, you may also be able to view, edit or delete certain information through your account, where this functionality is available.

We may need to retain certain information where we are legally required to do so or where it is necessary for administrative, legal, security or fraud-prevention purposes.

14. Passwords and Account Security

If you create an account on our website, you are responsible for keeping your login details confidential and secure.

You should notify us if you believe your account has been accessed without your permission.

If you request a password reset, relevant technical information, such as your IP address, may be included in the password-reset process or email for security purposes.

We reserve the right to suspend or terminate accounts where there is misuse of our website or services.

15. Where Your Data Is Sent

Some information submitted through our website may be processed by third-party service providers, including website hosting, online ordering, payment, security or spam detection providers.

For example, visitor comments may be checked through an automated spam detection service where such functionality is enabled.

These providers may process information on our behalf and may have their own privacy policies and security arrangements.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

16. How We Use Your Information Lawfully

We will process personal information only where we have an appropriate lawful basis under UK data protection law.

Depending on the circumstances, this may include:

• Processing information where it is necessary to provide the products or services you have ordered

• Processing information to comply with a legal obligation

• Processing information where it is necessary for our legitimate business interests and those interests are not overridden by your rights

• Processing information where you have given consent, where consent is required

17. Complaints About Your Personal Information

If you are concerned about how we have handled your personal information, please contact us first so that we can investigate and try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

Any updated version will be published on this page with a revised effective date.

19. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact:

Prudhoe Tasty House trading as Tasty’s
42 Front Street
Prudhoe
NE42 5DB

Telephone: 01661 835750
Email: tastys4pizza@gmail.com
Alternative email: prudhoe.tastyhouse@gmail.com

We will make reasonable efforts to respond to privacy enquiries promptly.