Terms & Conditions
Discover delicious takeaway favourites, freshly prepared and made to order for customers across Prudhoe and the surrounding areas.
Effective Date: 1 September 2026
These Terms & Conditions apply to your use of the Tasty’s website and online ordering service operated by Prudhoe Tasty House Ltd.
By using our website or placing an order through our online ordering service, you agree to these Terms & Conditions. If you do not agree with these Terms & Conditions, please do not use our website or online ordering service.
1. About Our Services
Prudhoe Tasty House Ltd, trading as Tasty’s, provides pizzas, kebabs, burgers, fried chicken and other food for collection and delivery through our website and/or online ordering service.
We reserve the right to update our menu, prices, products, delivery areas and services from time to time.
2. Placing an Order
When placing an order, you are responsible for ensuring that all information provided is accurate, including:
Your name
Telephone number
Delivery address
Order details
Collection or delivery preference
Any relevant order instructions
Once an order has been submitted, we may not be able to make changes to it.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment has not been authorised, or there is an issue with the information provided.
3. Menu and Food Availability
We make every reasonable effort to ensure that menu descriptions, images, prices and product information displayed on our website are accurate and up to date.
Food images are for illustration purposes and actual products may vary slightly in appearance.
Some ingredients or menu items may be unavailable from time to time. Where an ordered item is unavailable, we may contact you to discuss a suitable alternative or refund where appropriate.
4. Prices
All prices displayed on our website are shown in pounds sterling (GBP £).
Prices may change from time to time. The price applicable at the time your order is confirmed will normally apply to that order.
Additional charges may apply for delivery, special requests, extras or other services where applicable. Any applicable charges will normally be displayed during the ordering process.
5. Payment
We accept the payment methods displayed during checkout.
Payment must be successfully authorised before an online order can normally be processed, unless another payment method has been specifically agreed with us.
Where applicable, payments are processed securely through third-party payment providers.
Prudhoe Tasty House Ltd does not knowingly retain full debit or credit card details where payment is processed directly by the relevant payment provider.
6. Collection Orders
If you select collection, please arrive at the collection location within the estimated collection period provided with your order.
You may be asked to provide your order details or confirmation when collecting your food.
Collection times are estimates and may vary, particularly during busy periods.
7. Delivery Orders
Delivery times provided on our website or during ordering are estimates and are not guaranteed.
Delivery times may be affected by circumstances including:
High demand
Traffic
Weather conditions
Road closures
Unexpected delays
Incorrect or incomplete delivery information
Technical problems
Circumstances outside our reasonable control
You are responsible for providing an accurate and accessible delivery address and telephone number.
If our delivery team is unable to complete delivery because the address is incorrect, inaccessible, or nobody is available to receive the order, additional arrangements or charges may apply where appropriate.
8. Delivery Areas and Charges
Delivery is available only within the areas covered by our delivery service.
Delivery charges and any minimum order requirements will be displayed during the ordering process where applicable.
We reserve the right to amend our delivery areas, delivery charges and minimum order requirements.
9. Cancelling or Amending an Order
Because our food is prepared specifically for each order, cancellation or amendment may not be possible once preparation has started.
If you need to cancel or amend an order, please contact us as soon as possible.
Any cancellation or refund will be considered in accordance with applicable UK consumer law.
Nothing in these Terms & Conditions removes or limits any legal rights you may have.
10. Refunds and Complaints
If there is a problem with your order, please contact us as soon as reasonably possible after receiving your food.
Depending on the circumstances, we may offer a replacement, partial refund or full refund where appropriate.
We may request relevant information or evidence about the problem so that we can investigate the complaint properly.
Nothing in these Terms & Conditions affects any legal rights you may have under applicable UK consumer law.
11. Food Allergies and Dietary Requirements
Please inform us of any food allergies, intolerances or dietary requirements before placing your order.
Our food may be prepared in an environment where various allergens are handled.
Although we take reasonable care when preparing food, we cannot guarantee that any product is completely free from allergens or cross-contamination.
If you have a serious allergy, please contact us before ordering so that we can discuss your requirements.
Please also review the allergy information provided on our website before placing your order.
12. Special Requests
We will try to accommodate reasonable special requests where possible.
However, we cannot guarantee that every modification or ingredient request can be fulfilled.
Additional charges may apply for certain extras or modifications.
13. Customer Accounts
If you create an account on our website, you are responsible for keeping your login details confidential and secure.
You should notify us if you believe your account has been accessed without your permission.
We reserve the right to suspend or terminate accounts where there is misuse of our website or services.
14. Website Use
You agree to use our website lawfully and responsibly.
You must not:
Attempt to gain unauthorised access to the website
Interfere with website security or functionality
Use the website for fraudulent purposes
Submit false or misleading information
Introduce malicious software or harmful material
Use the website in a way that may damage, disrupt or interfere with our services
We may restrict or suspend access to the website where we reasonably believe these Terms & Conditions have been breached.
15. Website Content
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, we do not guarantee that the website will always be available, completely error-free or completely accurate.
We reserve the right to change, update, suspend or remove website content without prior notice where reasonably necessary.
16. Intellectual Property
Unless otherwise stated, the content on this website, including text, logos, graphics, photographs, menu designs and other materials, belongs to Prudhoe Tasty House Ltd or its relevant licensors.
You must not reproduce, copy, modify, distribute or commercially use our website content without appropriate permission.
17. Third-Party Services
Our website may use third-party services such as:
Payment providers
Online ordering systems
Website hosting providers
Maps and location services
Analytics services
Social media platforms
Communication services
Website security services
These services may operate under their own terms and privacy policies.
Prudhoe Tasty House Ltd is not responsible for the policies, security or availability of third-party services.
18. Limitation of Liability
We will take reasonable care when providing our products and services.
To the extent permitted by law, Prudhoe Tasty House Ltd will not be responsible for losses caused by circumstances outside our reasonable control, including delivery delays caused by traffic, severe weather, technical failures, power outages, road closures, supply problems or other unforeseen circumstances.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.
19. Events Outside Our Control
We will not be responsible for delays or failure to provide our services where this is caused by circumstances beyond our reasonable control.
Such circumstances may include:
Severe weather
Power outages
Technical problems
Supply issues
Road closures
Industrial action
Traffic or significant delivery disruption
Other unforeseen events beyond our reasonable control
Where reasonably possible, we will try to inform customers of significant delays or disruptions.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website or legal requirements.
The latest version will be published on this page with the updated effective date.
Changes will apply to future use of the website and future orders after the updated terms have been published.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the applicable courts and laws of England and Wales, subject to any mandatory consumer rights that may apply.
22. Contact Us
If you have any questions about these Terms & Conditions, an order or our services, please contact us:
Prudhoe Tasty House Ltd trading as Tasty’s
42 Front Street
Prudhoe
NE42 5DB
Telephone: 01661 835750
Email: tastys4pizza@gmail.com
Alternative email: prudhoe.tastyhouse@gmail.com